Legal

Terms & conditions.

The terms on which Skoon Water Filtration supplies water filtration products, installation and servicing.

These terms apply to your use of this website and to every order you place with us. By submitting an order or enquiry you accept them. They are read together with our privacy policy, delivery & returns policy and warranty policy.

Who you are dealing with

Skoon Water Filtration, a South African supplier of water filtration systems. Contact: Skoon@skoonwater.co.za · +27826519702. Registered company details, VAT number and physical address are available on request and appear on every invoice we issue.

Orders are requests, not instant sales

This website does not take payment. When you check out, you send us a request to order. We confirm stock, delivery, installation availability and the final amount, then issue an invoice. A binding sale only comes into existence once we have confirmed your order in writing and payment has been received or credit terms agreed.

We may decline or cancel an order — for example if an item is out of stock, if a price was published in error, or if the delivery or installation address falls outside a serviceable area. If you have already paid, we refund you in full.

Pricing and VAT

Prices shown on the site are in South African Rand and include VAT at the prevailing rate, unless clearly stated otherwise.
A flat national courier fee of R 690.00 incl. VAT applies per product order. Bundled installed solutions include delivery and carry no courier fee.
Installation, plumbing alterations and site-specific work are quoted separately unless included in a bundled package.
Prices may change without notice. The price that applies is the price on the invoice we issue and you accept.
Items marked 'quote only' have no fixed online price and are priced after we understand the application.

Delivery, installation and coverage

Professional installation in the Western Cape, Cape Winelands and KwaZulu-Natal.

Supply nationwide — a flat courier fee of R 690.00 incl. VAT applies per order.

Delivery timelines given on the site or by our team are estimates in good faith and are not guaranteed. Installation dates are confirmed with you directly and depend on site access, existing plumbing and, where relevant, distance from our service base. Full detail is set out in our delivery & returns policy.

Your responsibilities

Give us accurate contact, delivery and site information.
Make sure someone is available to receive delivery and to give access on the installation date.
Tell us about anything that affects installation — water source, pressure, existing treatment equipment, or access restrictions.
Use, operate and maintain the system in line with the manufacturer's instructions, including replacing filter cartridges at the recommended intervals.

Product information and suitability

Specifications, images, flow rates, capacities and performance claims are supplied by the manufacturer and are given as a guide. Real-world performance depends on your incoming water quality, pressure and usage. Where water quality is uncertain, we recommend a water assessment before selecting a system. We are happy to advise, but the final choice of system remains yours unless we have carried out an assessment and made a written recommendation.

Consumer rights

Nothing in these terms limits any right you have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002 or any other law that cannot lawfully be excluded — including your right to goods that are of good quality, in working order and free of defects, and your cooling-off right on electronic transactions as set out in our delivery & returns policy.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss — including loss of profit, loss of use or water damage arising from installation work carried out by a third party, from tampering with a system, or from failure to service a system as recommended. Our total liability for any claim is limited to the amount you paid for the product or service concerned.

Intellectual property

All content on this site — text, photography, layout, logos and the Skoon Water name — belongs to us or our suppliers and may not be copied or reused without written permission.

Governing law and disputes

These terms are governed by South African law. If something goes wrong, contact us first — most issues are resolved quickly by phone or email. Unresolved disputes are subject to the jurisdiction of the South African courts.

Changes

We may update these terms from time to time. The version on this page at the time you place your order is the version that applies to that order.