Delivery & returns.

Delivery

• Supply nationwide — a flat courier fee of R 690.00 incl. VAT applies per order.
• The courier fee is a flat R 690.00 incl. VAT per order — not per item — anywhere in South Africa.
• Bundled installed solutions include delivery within 25 km of our service base and carry no courier fee.
• In-stock items are typically dispatched within 1–3 business days of order confirmation, with courier transit usually 2–5 business days depending on the destination.
• Remote or farm addresses may take longer and occasionally require collection from the nearest courier depot.
• We send tracking details by email once your order is dispatched.

Delivery timeframes are estimates in good faith. If a delay is going to be significant, we'll contact you and you may cancel the order for a full refund.

Installation

Professional installation in the Western Cape, Cape Winelands and KwaZulu-Natal.

Installation is booked with you once the system arrives or, for bundled packages, arranged together with delivery. Standard installation covers connection to existing, accessible plumbing. Non-standard work — rerouting pipework, electrical work, tank stands, pressure correction — is quoted separately before we start. Outside the installation regions we supply the system by courier and can advise your own plumber.

Checking your delivery

Please inspect the packaging on arrival. If a parcel is visibly damaged, note it with the courier and let us know within 48 hours with photographs so we can lodge a claim and replace the item. Report items missing from an order within 7 days of delivery.

Cooling-off period (electronic transactions)

Where the Electronic Communications and Transactions Act applies, you may cancel an order placed through this website within 7 days of delivery without giving a reason. Return the product unused and in its original packaging. We refund the price of the product; you carry the cost of returning it. This right does not apply to goods made or configured to your specification, or to products that have been installed or used.

Returns and exchanges

• Unopened, unused and undamaged goods may be returned within 14 days of delivery for a refund or exchange. A handling fee may apply where original packaging is missing.
• Filter cartridges, membranes, UV lamps and other consumables cannot be returned once the sealed packaging is opened, for hygiene reasons.
• Installed systems cannot be returned unless they are defective.
• Special-order and made-to-specification items are non-returnable unless defective.
• Return shipping is for your account unless the item is defective, damaged in transit or incorrectly supplied.

To start a return, email Skoon@skoonwater.co.za with your order number and reason. We'll confirm the return address before you send anything back.

Defective or incorrect goods

Under the Consumer Protection Act you may return goods that are defective, unsafe or not fit for their intended purpose within 6 months of delivery, for a repair, replacement or refund at your choice. We arrange collection at our cost in these cases. Damage caused by misuse, incorrect installation by a third party, freezing, water pressure outside the specified range, or failure to replace cartridges as recommended is not treated as a defect.

Cancellations

You may cancel an order at no charge before it is dispatched or before installation materials have been ordered. Cancelling a confirmed installation booking with less than 24 hours' notice may attract a call-out fee. Special-order items already placed with the supplier cannot be cancelled.

Refunds

Approved refunds are paid to the original account within 10 business days of us receiving and inspecting the returned goods. Courier fees are refunded only where the return is our fault.